Hello & Welcome to the PetsCura Family.
You are our Priority & it`s our duty to keep your Satisfaction at the Maximum, Hence PetsCura follows certain protocols to provide you with the Best Quality products but if you still aren`t satisfied, Do not worry! We`ve Got your back. You can initiate a return for the order you`ve placed under the following mentioned Circumstances.
The Refunds will be processed 2 days after the returned goods have reached our Warehouse.
Your Satisfaction matters!
1. We will be offering a 14 Day return guarantee for all products listed on PetsCura
2. Products Applicable for returns:
Food
Shampoo`s
Accessories
Toys
3. The Returns Policies are as follows:
Food:
– Non- Refundable if the package is opened by the customer.
– If the product doesn`t match the specifications as mentioned on the website.
– If product is not of the right size as order the order is placed.
– If the consumer changed his mind without the Package being opened.
– If the Consumer doesn`t want this product.
– If the consumer didn`t receive the product on time & has not opened the product.
– If the customer has not damaged the product.
Shampoo:
– Non- Refundable if the package is opened by the customer
– If product is not of the right size as order the order is placed
– If the consumer changed his mind without the Package being opened
– If the Consumer doesn`t want this product
– If the consumer didn`t receive the product on time & has not opened the product
– If the customer has not damaged the product
Pet Harness/ Leashes/ Collars:
– Non- Refundable if the package is opened by the customer if product is not of the right size as order the order is placed
– If the consumer changed his mind without the Package being opened
– If the Consumer doesn`t want this product
– If the consumer didn`t receive the product on time & has not opened the product
– If the customer has not damaged the product
Pet Clothing:
-If the product is damaged when the customer Opens the product without the label being detached
– If the product doesn`t have any smell or any evidence of being used by the customer
– If product is not of the right size as order the order is placed
– If the consumer changed his mind without the Package being opened
– If the Consumer doesn`t want this product
– If the consumer didn`t receive the product on time & has not opened the product
– If the customer has not damaged the product
Pet Toys:
– Non- Refundable if the package is opened by the customer if the Packaging is damaged on delivery to PetsCura
– If the product is not of the Right size, Colour
– If the Product is found defaulted without the packaging being opened
– If product is not of the right size as order the order is placed
– If the consumer changed his mind without the Package being opened
– If the Consumer doesn`t want this product
– If the consumer didn`t receive the product on time & has not opened the product
– If the customer has not damaged the product
Procedure of Placing the Return:
1.Go to PetsCura orders Page
- Each order will be in a box. Scroll down to the order you want to return.
- Click the Return items button on the right side.
- Click the checkmark next to each product you want to return.
- On the right-side of the products you want to return, select a reason for return from the drop-down menu.
- Briefly explain the problem in the box that appears below the drop-down menu. This box will appear once you select a reason for return.
- Click Continue.
- In the next page, we will offer a way to resolve the problem.
- The next page is where you schedule a pickup. Select a pickup date from the drop-down menu.
- Your delivery address will be displayed by default. If you want to schedule a pickup at another address, click Change address.
- When you’re ready to complete the return process, click Submit. We will send someone to pick up the goods you want to return. They’ll give you a return receipt. Keep that safe until the refund is credited to your account.
